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Customer Service Information

If you need product or sales information, or for help with troubleshooting a product, please check our contact page for the right person to contact. You can also email directly for any miscellaneous contact, fill out our contact form, or call us at 1-800-771-2556. You can also check out the customer service, for more information on how we handle orders, shipping and returns.

 We now offer free standard shipping to Canada and the contiguous United States (excepting Alaska and Hawaii) on all orders over $500.
Shipping Options
Our orders are generally shipped via UPS Ground or Canada Post. However, we will work with multiple carriers to provide you with an optimal shipping solution. When shipping to the US and internationally, there is a standard brokerage fee added to your shipping cost. If you prefer expedited shipping as opposed to the standard ground shipping, please note your preferred service when placing your order. We can alo ship by Fedex, Purolator, DHL and TNT.
If you would instead like the order shipped under your own account with a shipping carrier, please email with your shipping account information.
Shipping Fees
Shipping fees will vary based on the destination, size and weight of the item(s) ordered. You can estimate shipping charges when placing your order, in order to choose an optimal service. Orders shipped to the US and internationally will include a standard brokerage fee for customs clearance. Once again, if you would like shipping and brokerage arranged on your own shipping account(s), please email If you would like to pick up your order in person, rather than have it shipped out, please email
Pricing & Payment
Taxes will be charged on all Canadian orders. Taxes will be charged in accordance to the tax rates and regulations of each province, as seen in the chart below.
  Province   Tax Rate  
  Alberta   5
  British Columbia   5
  Manitoba   5
  New Brunswick   15
  Newfoundland and Labrador   15
  Northwest Territories   5
  Nova Scotia   15
  Nunavut   5
  Ontario   13
  Prince Edward Island   15
  Quebec   5
  Saskatchewan   5
  Yukon   5
There will be no tax charged on orders to the US or internationally. If you are a dealer or customer who is on Net 30 terms with us, and would like to pay via PO or cheque, please email directly with your order.
Delivery & Lead Times
Orders that are in stock will ship same day or next day. If an order is not in stock, we will notify the customer of an estimated ship date. Orders will be delivered complete unless the customer authorizes separate shipments. Additional shipping charges may apply. We will notify the customer promptly of manufacturing or distribution delays, but cannot be held responsible for these delays.
Coupons & Promotions
Take advantage of our coupons and promotional events! We hold promotions throughout the year, such as Black Friday and Boxing Day sales. During these promotional events, the discounted pricing will be shown directly on the website for products on sale, and will be automatically applied to your checkout. If you have a promotional coupon that you would like to make use of, you can apply the coupon during checkout. Simply input the coupon code under the field marked "Discount Codes", and click "Apply Coupon".
Get your best pricing!
If you are a returning customer and would like to view the best pricing available to you, please notify us at To expedite this process, please create an account for yourself on the website, using your company email. After creating the account, please email us with your name, email and company name, and we will configure your account to show the best pricing available to you.
Tracking your order
Once an order has been placed, a confirmation will be sent to you. Once the order has been shipped, an email will be sent with the tracking number of the shipment for the order, as well as the shipping carrier used. Orders for units in stock will be shipped out either same day or next day by the best method, unless otherwise specified.
If you are not satisfied with your product and wish to return it, please contact with your return request. We generally charge a 25% restocking fee.
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Phone: 800 771 2556

Address: 945 Middlefield Road, Unit 9, Toronto, ON, M1V 5E1, Canada.


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